1. Introduction

At TG-Trading B.V., we strive to ensure complete customer satisfaction with our products. This Return & Refund Policy outlines the terms and conditions for returning products purchased from us.

Please read this policy carefully before initiating a return. By purchasing from TG-Trading B.V., you agree to the terms of this policy.

2. Return Eligibility

Products may be returned under the following conditions:

• • Damaged Goods: Products received with visible damage or defects
• • Incorrect Shipment: Wrong items received compared to what was ordered
• • Quality Issues: Products that don’t meet agreed quality specifications
• • Temperature Abuse: Perishable goods that were improperly handled during transit

Note: Returns must be initiated within 7 days of receipt for perishable goods and 14 days for non-perishable items.

3. Non-Returnable Items

The following items cannot be returned:

• • Custom or special order products
• • Products with tampered or broken seals
• • Perishable goods that have exceeded their shelf life
• • Products damaged due to improper storage by the customer

4. Return Process

To initiate a return, please follow these steps:

1. 1. Contact our customer service within the specified timeframe at returns@tg-tradingbv.nl or call +31 9 7010283039
2. 2. Provide your order number, product details, and reason for return
3. 3. Our team will evaluate your request and provide return authorization if eligible
4. 4. Ship the products back in their original packaging with all documentation
5. 5. Once received and inspected, we will process your refund or replacement

Important: Do not ship products back without prior authorization. Unauthorized returns will not be accepted.

5. Refund Options

Approved returns will result in one of the following resolutions:

• • Replacement: Same product shipped at no additional cost
• • Store Credit: Amount applied to your account for future purchases
• • Refund: Original payment method refunded (processing time 7-14 business days)

The resolution method will be determined based on product availability and customer preference.

6. Return Shipping Costs

Shipping costs for returns are handled as follows:

• • Our Error: We cover all return shipping costs for damaged, defective, or incorrect items
• • Customer-Initiated: Customer is responsible for return shipping unless otherwise agreed
• • International Returns: Subject to additional terms based on destination

We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.

7. Perishable Goods Policy

Due to the nature of perishable goods, special conditions apply:

• • Temperature-controlled return shipping is required for frozen/refrigerated items
• • Products must be returned in saleable condition with proper temperature maintenance
• • We may require photographic evidence before authorizing perishable returns
• • Partial refunds may be issued for partially used perishable products

8. Contact Information

For any questions about our return policy, please contact: